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  • Home
  • Meet Fanya
  • New Clients
  • Booking
  • Service Price List
  • Policy
  • Online Consults
  • Q&A
    • Store
    • CrackHouse Q&A
    • New Client Q&A
  • Take A Tour
  • Contact Us
  • Upcoming Events
  • Shop
  • Career Opportunities
    • Salon Assistant Position
    • Internship Oppertunities
    • Rent a Chair

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Crackhouse Policy

"You can't maintain a healthy addiction without a little structure."

Welcome to Hairbyfanya!

We are a private, appointment-based salon focused on providing each client with a personalized, professional experience. Please review our policies before booking.


BEFORE YOUR APPOINTMENT

  • Appointment requests are not confirmed or guaranteed until approved by our team.
  • Verbal appointments or services are NOT reserved. All appointments must be booked and requested through your Client Portal.
  • Your Client Portal is for your appointments only.
  • Please arrive alone. No waiting area is available.
  • Notify us of any allergies, sensitivities, or scalp concerns before your service.
  • Please plan your schedule accordingly.  Avoid booking appointments or other commitments back-to-back. Service times may vary, and we will not rush or compromise the quality of your service to accommodate outside obligations. Please allow yourself enough time for your appointment.

DEPOSITS & PAYMENTS

  • A deposit is required for EVERY appointment.
  • No deposit, no appointment.
  • Deposits are non-refundable and applied to your service balance.
  • Unpaid appointment requests will be released.
  • Remaining balance: Cash (preferred), Zelle, or card. There is a 6% fee for credit cards.
  • Current pricing: www.hairbyfanya.com

CANCELLATIONS & RESCHEDULING

  • 48 hours' notice is required. With proper notice, deposits may be transferred one time to an approved rescheduled appointment.
  • Less than 48 hours' notice will require a new $50 non-refundable deposit.
  • No-call/no-show: Booking privileges will be revoked. Reinstatement may require the missed service balance + $50 fee.
  • Please arrive with your hair properly prepared for your scheduled service.
  • Excessive tangling, matting, or unexpected style removal may result in a $40 detangling fee or require rescheduling your appointment.

LATE ARRIVALS

  • Running late? Please contact us as soon as possible.
  • 15+ minutes late: Your appointment and deposit will be forfeited. If we can still accommodate you, a $25 late fee will apply.

SERVICES & CHANGES

  • Unsure what to book? Ask before scheduling.
  • Same-day changes/additions will incur a $50–$75 accommodation fee.
  • Service Downgrades: Changes to a shorter or lower-priced service require 24 hours' notice. Same-day downgrades will be charged the full balance of the originally booked service.
  • Service concerns must be reported within 48 hours.
  • Completed services are non-refundable.

SALON CULTURE

  • We maintain a peaceful, professional, smoke-free environment.
  • Respectful communication is required.
  • Clients are responsible for their personal belongings.
  • Disrespectful, threatening, or disruptive behavior will result in termination of services and future booking privileges.
  • We reserve the right to discontinue services if we feel this salon isn't a good fit for you.

NEED ASSISTANCE?

Contact your Client Coordinator through your Client Portal for booking or service questions.

Website: www.hairbyfanya.com

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