Crackhouse Policy
"You can't maintain a healthy addiction without a little structure."
Welcome to Hairbyfanya!
We are a private, appointment-based salon focused on providing each client with a personalized, professional experience. Please review our policies before booking.
BEFORE YOUR APPOINTMENT
- Appointment requests are not confirmed or guaranteed until approved by our team.
- Verbal appointments or services are NOT reserved. All appointments must be booked and requested through your Client Portal.
- Your Client Portal is for your appointments only.
- Please arrive alone. No waiting area is available.
- Notify us of any allergies, sensitivities, or scalp concerns before your service.
- Please plan your schedule accordingly. Avoid booking appointments or other commitments back-to-back. Service times may vary, and we will not rush or compromise the quality of your service to accommodate outside obligations. Please allow yourself enough time for your appointment.
DEPOSITS & PAYMENTS
- A deposit is required for EVERY appointment.
- No deposit, no appointment.
- Deposits are non-refundable and applied to your service balance.
- Unpaid appointment requests will be released.
- Remaining balance: Cash (preferred), Zelle, or card. There is a 6% fee for credit cards.
- Current pricing: www.hairbyfanya.com
CANCELLATIONS & RESCHEDULING
- 48 hours' notice is required. With proper notice, deposits may be transferred one time to an approved rescheduled appointment.
- Less than 48 hours' notice will require a new $50 non-refundable deposit.
- No-call/no-show: Booking privileges will be revoked. Reinstatement may require the missed service balance + $50 fee.
- Please arrive with your hair properly prepared for your scheduled service.
- Excessive tangling, matting, or unexpected style removal may result in a $40 detangling fee or require rescheduling your appointment.
LATE ARRIVALS
- Running late? Please contact us as soon as possible.
- 15+ minutes late: Your appointment and deposit will be forfeited. If we can still accommodate you, a $25 late fee will apply.
SERVICES & CHANGES
- Unsure what to book? Ask before scheduling.
- Same-day changes/additions will incur a $50–$75 accommodation fee.
- Service Downgrades: Changes to a shorter or lower-priced service require 24 hours' notice. Same-day downgrades will be charged the full balance of the originally booked service.
- Service concerns must be reported within 48 hours.
- Completed services are non-refundable.
SALON CULTURE
- We maintain a peaceful, professional, smoke-free environment.
- Respectful communication is required.
- Clients are responsible for their personal belongings.
- Disrespectful, threatening, or disruptive behavior will result in termination of services and future booking privileges.
- We reserve the right to discontinue services if we feel this salon isn't a good fit for you.
NEED ASSISTANCE?
Contact your Client Coordinator through your Client Portal for booking or service questions.
Website: www.hairbyfanya.com